General Terms & Conditions

Warranty and service:        

The guarantee period is 12 months. It starts after Factory Acceptance Test (FAT), if FAT is not provided than after notification that the product is ready for dispatch. If DENWEL undertakes installation, or supervision of installation, or commissioning or training, it starts upon completion thereof. If delivery, erection, supervision, commissioning are delayed due to the reasons beyond DENWEL’s control, the guarantee period shall end not later than 30 months after notification that the product is ready for dispatch. For replaced or repaired parts the guarantee period will start a new and will last 6 months after replacement or completion of the repair. Warranty does not cover any defects caused by the common usage, inconsiderate manipulation with the product, incompetent interventions, violation of technical conditions for operation, by not proceeding according to user manual and also any defects created as a consequence of unauthorized use, faulty operation or maintenance, external events or Force Majeure.

The guarantee expires prematurely, if the purchaser or third party undertakes inappropriate modifications or repairs, or if the purchaser, in case of defect, does not immediately take appropriate steps to mitigate the damage. Upon written request of the purchaser, DENWEL undertakes at its choice to repair or replace any parts of supply, which are prove to be defective due to bad material, faulty design or poor workmanship. Replaced parts shall become DENWEL’s property. Purchaser will reimburse DENWEL at DENWEL's customary rates for service personnel attending to any warranty claim at purchaser's premises.

Spare parts can be ordered from DENWEL. DENWEL shall not be liable for damage to or malfunction of the product which it deems was caused by the use of unauthorized materials.

The warranties described above are exclusive and in lieu of all other warranties whether statutory, expressed or implied. All other warranties of merchantability and fitness for a particular purpose, and all other warranties arising from course of dealing or usage of trade, except title, are here by overridden and excluded.

Other arrangements:          

This agreement shall be governed by the laws of the Czech Republic. Compensation of all other liquidated damages shall correspond with the performance amount of the insurance of liability for damage. No liability shall attach to DENWEL either in contract or in tort, for any personal injury, death, damage to property, loss of profits, damages, costs, charges, liabilities or expenses, whether direct or indirect, consequential or otherwise, which arise out of or in conjunction with the sale or use of this product.

In case of delivery delay penalty 0,5% of the Price of the undelivered part for each completed week of delay, maximum 5% of the Price of the order. Title to the Goods shall remain vested in DENWEL and shall not pass to the Purchaser until the Total Price has been paid in full and received by DENWEL.



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